Terms and Conditions

DRVN Performance — Terms & Conditions

Last updated: October 2026

1. About these Terms

These Terms & Conditions apply to purchases made from DRVN Performance, operated by Joseph Samuel Joshua Hirst, a sole trader based in England, United Kingdom (“DRVN Performance”, “we”, “us” or “our”).

Business contact details

• Trading name: DRVN Performance
• Business owner: Joseph Samuel Joshua Hirst
• Email: enquiries@drvn-performance.co.uk 
• Website: https://drvn-performance.com​​
• Address:  Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA

By placing an order, you agree to these Terms & Conditions. Please read them carefully before purchasing.

These terms apply to our digital training plans and coaching services. Additional terms may apply to a specific product or coaching package where clearly stated before purchase.

Nothing in these terms affects any statutory consumer rights that cannot legally be excluded or restricted.

2. Our products and services

DRVN Performance provides triathlon, endurance and related training products and services, which may include:

• Downloadable or electronically delivered training plans.
• Personalised coaching programmes.
• Training guidance, feedback and athlete support.
• Other products or services described on our website.

The specific features, duration, price and inclusions of each product or service will be described on its relevant sales page or in the applicable coaching package.

A general training plan is not the same as a fully personalised coaching service. Unless expressly included in your purchase, a training plan does not include individual programming, ongoing coach feedback, unlimited messaging or adjustments to your training.

We may update our product range, but changes will not remove rights relating to a product or service you have already purchased.

3. Eligibility and customer information

You must provide accurate information when placing an order and keep your contact details up to date.

Our coaching services are intended for adults aged 18 or over unless we expressly agree otherwise in writing with a parent or legal guardian and confirm that the service is suitable.

You are responsible for ensuring that the information you provide about your fitness, experience, availability, equipment and relevant health considerations is accurate and complete.

We may ask for additional information before beginning coaching. Where we reasonably believe we cannot safely or appropriately provide the service, we may decline or pause the coaching arrangement and discuss the available options with you.

4. Prices, payment and orders

All prices and any applicable taxes or additional charges will be shown before you place your order. The currency will be stated on the relevant sales page.

Payment must be made using the payment methods offered at checkout or otherwise agreed with us in writing.

An order is subject to acceptance by us. We will confirm acceptance and provide the relevant purchase information by email or another durable format.

If a pricing or product-description error is discovered before acceptance, we may contact you to clarify the position. If an order has already been accepted, we will deal with the issue fairly and in accordance with applicable law.

For coaching packages, payment frequency, the coaching start date, minimum commitment (if any), and renewal arrangements will be stated before purchase. We will not introduce recurring payments or additional charges without appropriate disclosure and authorisation.

5. Delivery of digital training plans

Digital plans are supplied electronically, normally by email or another method stated at purchase.

We will aim to deliver your plan within the timeframe shown on the product page or order confirmation. If no timeframe is stated, we will aim to deliver it 48 hours after payment and receipt of any information reasonably required to fulfil the order.

You are responsible for providing a correct email address and checking your inbox, spam and junk folders. If a plan has not arrived within the stated timeframe, please contact enquiries@drvn-performance.co.uk.

You must not treat a plan as delivered merely because payment has been taken if we have not actually supplied it.

6. Digital content, Refunds, Cancellations, Suspension and Termination

6.1. Digital Training Plans

Digital training plans are supplied electronically using the delivery method and estimated timeframe stated on the relevant product page.

Before purchasing, customers should review the product description, intended athlete level, prerequisites and included content.

Where a consumer purchases digital content online, statutory cancellation rights may apply. The usual 14-day cancellation right can be lost once electronic supply begins only where the customer has first given the required express consent to immediate supply and acknowledged that the cancellation right will be lost. DRVN Performance will obtain and record the required consent and acknowledgement before beginning supply where it intends to rely on this exception.

Where the required consent and acknowledgement have not been obtained, any cancellation rights that remain available will be respected.

Once a digital training plan has been supplied and the statutory cancellation right has been validly lost, DRVN Performance does not ordinarily offer a discretionary refund solely because a customer changes their mind, does not use the plan, has insufficient time to train or decides not to follow it.

This policy does not affect statutory rights where digital content is faulty, not as described, not supplied as agreed or otherwise fails to meet applicable legal requirements.

If a plan has not arrived within the stated delivery timeframe, please contact enquiries@drvn-performance.co.uk so that we can investigate and resolve the issue.

6.2. Coaching Services: Statutory Cancellation Rights

Eligible consumers purchasing coaching online may have a statutory 14-day cancellation right, starting from the day the coaching contract is entered into.

If an athlete requests that coaching begins during this period, DRVN Performance will provide the required information and obtain the necessary express request or consent before beginning the service.

Where an athlete cancels after coaching has begun during the statutory cancellation period, a proportionate amount for the service already supplied may be payable only where permitted by law and where the applicable legal requirements have been met.

Starting a coaching service does not automatically remove the athlete’s statutory cancellation rights. Digital training plans supplied separately are subject to the applicable digital-content rules.

6.3. Monthly Coaching: Cancellation by the Athlete

After the applicable statutory cancellation period has expired, monthly coaching may be cancelled by giving 30 days’ written notice to enquiries@drvn-performance.co.uk.

Unless otherwise agreed in writing, the 30-day notice period begins when DRVN Performance receives the cancellation request. Monthly fees will remain payable during the notice period, and coaching will continue during that period in accordance with the agreed package, unless the parties agree otherwise or the contract ends earlier under another applicable provision.

We will confirm the effective termination date and any final payment due.

The notice requirement does not restrict any statutory right to cancel or terminate a contract sooner.

6.4. Fixed-Length Coaching Programmes: Cancellation by the Athlete

Fixed-length coaching programmes are designed around an agreed duration and scope of service. The applicable package description will state the programme duration, price, services included and any specific cancellation arrangements.

After the applicable statutory cancellation period has expired, an athlete who wishes to end a fixed-length programme early should contact enquiries@drvn-performance.co.uk.

DRVN Performance will consider any request for a discretionary refund on a case-by-case basis, taking into account the circumstances, services already provided, any remaining service commitments and the terms agreed before purchase.

A discretionary refund is not guaranteed. However, this policy does not remove statutory rights or remedies where the service has not been provided as agreed, has not been provided with reasonable care and skill, or where another legal right to a refund or termination applies.

Any charge or restriction will be applied only to the extent that it is lawful and fair.

6.5. Non-Use, Missed Sessions and Changes in Circumstances

We do not ordinarily provide a discretionary refund solely because an athlete does not complete sessions, misses check-ins, changes goals, has insufficient time to train or chooses not to engage with the programme.

Athletes should notify DRVN Performance promptly if injury, illness or another significant change affects their ability to train. Any pause, extension or adjustment will be considered under the athlete’s package terms and confirmed in writing.

These provisions do not override statutory cancellation rights or remedies for services not provided as agreed.

6.6. DRVN Performance’s Right to Suspend or Terminate a Contract

DRVN Performance may suspend or terminate a coaching contract where there is a legitimate and reasonable basis, including where:

• The athlete materially breaches the contract or applicable Terms & Conditions and, where the breach can be remedied, fails to remedy it within a reasonable period after written notice.
• Payment remains outstanding after notification and a reasonable opportunity to      resolve the issue.
• The athlete repeatedly provides materially inaccurate or incomplete information that prevents appropriate delivery of the agreed service.
• The athlete engages in threatening, abusive, discriminatory or seriously      inappropriate conduct.
• We reasonably consider that continuing the coaching arrangement would create      an unacceptable safety risk or that the service is no longer appropriate      to provide.
• We are unable to continue providing the service for a genuine operational or other substantial reason.

Where appropriate and practicable, we will explain the concern and allow the athlete an opportunity to respond or remedy it before termination. We may suspend relevant coaching activities immediately where reasonably necessary to address an urgent safety concern, serious misconduct or another urgent operational issue.

If termination results from the athlete’s material breach, DRVN Performance may recover amounts properly due for services already provided and any other loss recoverable under applicable law. We will not automatically charge all remaining future fees irrespective of the circumstances.

Where DRVN Performance terminates a contract for reasons not caused by the athlete, we will give reasonable notice where practicable. Where immediate termination is reasonably necessary for safety or serious operational reasons, we may end the service immediately.

In either case, we will provide any refund or other remedy required by the contract and applicable law, including an appropriate refund for prepaid services that will not be supplied where required.

Nothing in this section permits DRVN Performance to exclude or restrict a consumer’s statutory rights.

6.7. Refund Processing

Where a refund is due, it will be processed within the legally required timeframe and, where applicable, using the original payment method.

Customers should contact enquiries@drvn-performance.co.ukwith their order reference and details of the request. We will confirm the outcome, any applicable termination date and any refund due.

Nothing in these Terms & Conditions removes any rights or remedies that cannot legally be excluded or restricted.

7. Coaching services

The details of your coaching service will be confirmed before it begins. Depending on the package purchased, this may include an agreed coaching period, training-plan delivery, programme adjustments, check-ins, feedback and communication with your coach.

Your package description or separate Coaching Agreement will set out:

• The start date and duration.
• The services and support included.
• The communication method and usual response times.
• Any check-in, feedback or training-review arrangements.
• Fees, payment dates and any minimum commitment.
• How pauses, changes, renewals and cancellations are handled.

Unless expressly included in your package, coaching does not provide 24-hour support, emergency assistance, medical advice or a guarantee of a particular race result.

We will use reasonable care and skill in providing the service. You agree to engage with the coaching process, provide honest feedback and inform us of relevant changes to your health, circumstances, training availability or goals.

8. Training, health and athlete responsibility

Triathlon and endurance training involve inherent risks, including fatigue, falls, collisions, overuse injuries, illness and, in some circumstances, serious injury or death.

You are responsible for deciding whether you are fit to exercise and for seeking appropriate medical advice where needed. You should obtain medical advice before starting or materially increasing training if you have concerns about your health or suitability for exercise.

You agree to:

• Train within your ability and stop if you experience concerning symptoms.
• Follow relevant road, traffic, open-water, equipment and event-safety rules.
• Use suitable equipment and maintain it in a safe condition.
• Tell us promptly about injuries, illness, unusual symptoms or other relevant changes.
• Avoid undertaking sessions or activities that you believe are unsafe.

Coaching is based on the information you provide. We cannot assess your condition in person or monitor every training session.

Our training plans and coaching services are not medical care, diagnosis, rehabilitation or a substitute for advice from a qualified healthcare professional. If you experience chest pain, fainting, severe or unusual breathlessness, or other potentially serious symptoms, stop exercising and seek appropriate medical assistance.

9. Results and performance

We aim to provide structured, considered training guidance, but individual results vary.

We do not guarantee a particular finish time, personal best, qualification, weight change, podium position or other outcome. Performance depends on many factors outside our control, including individual response to training, health, consistency, recovery, nutrition, equipment, weather and race conditions.

Testimonials, examples and athlete results are illustrative only and are not a promise of the same outcome for you.

10. Intellectual property and permitted use

Unless otherwise stated, training plans, written material, templates, programming, branding, logos and other content supplied by DRVN Performance belong to us or are used with permission.

Your purchase grants you a personal, non-exclusive, non-transferable licence to use the purchased material for your own training.

You must not resell, redistribute, publish, share with other athletes, reproduce for commercial use, or provide our training material to another coach or third party without our prior written permission, except where permitted by law.

Nothing in this section limits rights you have under applicable consumer law.

11. Website and third-party services

We may use third-party providers for payment processing, email, file delivery, scheduling, communications or coaching platforms. Their services may be subject to separate terms and privacy information.

We are not responsible for interruptions caused solely by third-party systems or circumstances outside our reasonable control, but this does not remove our obligations to you under applicable law.

You must not misuse our website, attempt unauthorised access, or interfere with its operation.

12. Liability

We will provide our products and services with the care and skill required by law.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the preceding paragraph and applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed, or for losses caused by information you provided being inaccurate or incomplete, or by your failure to follow reasonable safety guidance.

We do not exclude responsibility for a failure to exercise reasonable care and skill where the law does not allow us to do so. Any limitation of liability will apply only to the extent it is lawful and fair in the circumstances.

13. Privacy and personal information

We handle personal information in accordance with our Privacy Policy, which explains what information we collect, why we use it, how it is stored, who it may be shared with and what rights you may have.

If you purchase coaching, we may ask for information relevant to your training and safety. We will explain the handling of health-related information separately where required and will collect only information reasonably necessary for the service.

Please read our Privacy Policy before submitting personal or health-related information.

14. International customers

We may accept orders from customers outside the United Kingdom where the relevant product or service is available.

You are responsible for checking that the product or service is suitable and lawful to purchase and use in your location. Prices, currency, tax treatment and any applicable additional charges will be stated before purchase where required.

Nothing in these terms is intended to remove mandatory consumer protections that apply to you under the laws of your country or region.

15. Complaints and contact

If you have a question, delivery issue or complaint, contact:

Email: enquiries@drvn-performance.co.uk 

Please include your order reference and a description of the issue. We will acknowledge your message within 48 hours and aim to resolve complaints fairly and promptly.

16. Changes to these Terms

We may update these terms for future purchases. The version that applies to your order will be the version presented to you at the time of purchase, except where a change is required by law or we otherwise agree a lawful change with you.

17. Governing law

These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in your country of residence. Where you are a consumer, you may be entitled to bring proceedings in the courts available under applicable law.

18. Standard cancellation form

Complete and return this form only if you wish to cancel a contract and have a statutory right to do so.

To: enquiries@drvn-performance.co.uk 

I hereby give notice that I cancel my contract for the supply of the following service/digital content:

• Product or service:
• Order reference:
• Ordered on:
• Name:
• Address:
• Date:

[End of Terms & Conditions]